Privacy Policy
Last Updated:15.03.25
1. Introduction
Experiential Journeys Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.experientialjourneys.com.au (the “Site”) or make a booking with us.
We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) regarding the collection, use, and storage of personal information.
By using our Site, you consent to the practices outlined in this policy.
2. Personal Information We Collect
When you visit or interact with our Site, we may collect the following types of personal information:
2.1 Device Information (Automatically Collected)
We automatically collect certain details about your device and browsing behavior, including:
- Your IP address, browser type, time zone, and referring/exit pages
- Pages viewed, products/services browsed, and how you interact with the Site
- Information collected via cookies, log files, web beacons, tags, and pixels
2.2 Booking & Payment Information
When you book a tour or attempt to make a purchase, we collect:
- Personal details (Name, email, phone number, billing address)
- Payment details (Credit/debit card details, transaction records)
- Booking preferences (Tour selections, dates, special requests)
We refer to this as “Order Information.”
Third-Party Payment Processing:
Payments are processed securely through [Payment Processor Name]. We do not store full credit card details; they are handled by our payment provider. You can review their privacy policy here: [Insert Link].
3. How We Use Your Personal Information
We use your personal information to:
- Process bookings and provide tour services
- Communicate with you regarding your reservation or inquiries
- Prevent fraud and unauthorized transactions
- Improve our website and enhance user experience
- Send marketing emails (if you’ve opted in) about special offers and new tours
You may opt out of marketing emails anytime by clicking the “unsubscribe” link or contacting us at [email protected].
4. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service providers (e.g., tour guides, payment processors, analytics providers) to deliver our services
- Legal authorities if required by law, court order, or to protect our legal rights
- Marketing partners (such as Google & Facebook) for targeted advertising (see Section 5)
We ensure that third-party providers comply with data protection regulations when handling your information.
5. Behavioral Advertising & Tracking
We use cookies and third-party tools to provide personalized advertising. For details on how this works, visit:
Network Advertising Initiative.
Opt-out options:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Digital Advertising Alliance: http://optout.aboutads.info/
Do Not Track:
We do not alter our data collection and use practices if we detect a Do Not Track signal from your browser.
6. Your Rights & Choices
If you are an Australian resident, you have the right to:
- Request access to the personal information we hold about you
- Ask for corrections if your data is inaccurate
- Request deletion of your personal information (subject to legal retention requirements)
To exercise these rights, contact us at [email protected].
7. International Data Transfers
We operate in Australia but may store or process data in other countries (e.g., USA, Canada). We ensure that international data transfers comply with applicable privacy laws.
8. Data Retention
We retain booking-related personal data for at least 7 years to comply with legal and tax obligations. Non-transactional data (e.g., marketing preferences) is retained until you opt out.
9. Security of Your Information
We implement industry-standard security measures to protect your personal information. However, no online platform is 100% secure. Please contact us immediately if you suspect unauthorized access to your data.
10. Children’s Privacy
Our services are not intended for children under 13. If we learn that we have collected personal data from a child without parental consent, we will delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the last updated date.
12. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact us:
📧 Email: [email protected]
📍 Address:
Experiential Journeys Pty Ltd
Suite 5, 242 Hawthorn Road, Caulfield VIC 3161, Australia